Pikeluk Privacy Policy — Your Data Protection & Personal Privacy

1. Introduction

Pikeluk is a trusted online gaming platform serving millions of members across Bangladesh with a safe and enjoyable gaming experience. Our Privacy Policy ("Policy") explains how Pikeluk collects your personal information, the purposes for which it is used, and how your privacy is protected.

We believe transparency is the foundation of trust. That is why Pikeluk is completely open with you — what data we hold, why we hold it, and how it is used. Nothing is hidden, and no empty promises are made.

This Policy applies to all Pikeluk services, including the main website, mobile version, and all related applications. If you have any questions or concerns, our support team is always on hand to help.

2. Information We Collect

Pikeluk collects various types of information through different means. The details below explain exactly what is collected, when, and why.

2.1 Information You Provide Directly

• Identity Information: Full name, date of birth, gender, and nationality.
• Contact Information: Email address, mobile number, current address.
• Account Information: Username and password (stored in encrypted form).
• Identity Document: Copy of National ID, passport, or other government-issued documents.
• Financial Information: Payment method details (mobile banking number, bank account information).

2.2 Automatically Collected Information

• Device Information: Device type, operating system, and browser version.
• Log Data: IP address, login timestamps, pages accessed, click patterns.
• Gaming Activity: Game history, bet amounts, win/loss records, session duration.
• Location Data: Approximate geographic location based on IP address.
• Cookie and Tracking Data: More details are provided in the cookies section below.

2.3 Information Received from Third Parties

In some cases, Pikeluk may also receive information from third parties, such as identity verification agencies, payment processors, or fraud prevention service providers. This data is used solely to ensure the security and accuracy of your account.

3. How We Use Your Information

Pikeluk uses your information only for legitimate and necessary purposes. The key purposes are outlined below:

Purpose	Description
Account Management	Registration, login, profile updates, and account verification.
Payment Processing	Processing deposits and withdrawals securely.
Security & Fraud Prevention	Detection of unauthorized access, fraud, and money laundering.
Customer Support	Resolving your questions, complaints, and issues promptly.
Enhance Gaming Experience	Personalized recommendations, relevant offers, and improved services.
Legal Compliance	Meeting regulatory requirements and maintaining records.
Contact	Sending important updates, promotional offers, and security alerts.

4. Information Sharing & Disclosure

Pikeluk may share your information with third parties in limited circumstances and only for specific purposes. These include:

4.1 Service Providers

Pikeluk works with various service providers, including payment processors, identity verification agencies, cloud hosting providers, and fraud prevention software suppliers. These partners operate solely under Pikeluk's instructions and may not use your data for their own purposes.

4.2 Legal Obligations

Pikeluk may be legally required to provide information in response to valid requests from law enforcement or regulatory authorities. Where possible, we will notify you in advance, unless prohibited by law.

4.3 Business Transfers

If Pikeluk undergoes a merger, acquisition, or asset sale, your data may be transferred to the relevant parties. You will be notified in advance by email in such cases.

5. Cookies & Tracking Technologies

Pikeluk uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help improve your experience on the site.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, security verification, and core functionality. These cannot be disabled.
• Functional Cookies: Remembers your preferred language, theme, or settings.
• Analytics Cookies: To understand which parts of the website are used most. This data is completely anonymous.
• Performance Cookies: Used to monitor page load speed and identify technical issues.

You can disable non-essential cookies at any time through your browser settings. Note that doing so may limit certain features on the site.

6. Data Security Measures

Pikeluk uses industry-standard security technologies to keep your data safe. The key elements of our security framework are described below.

• SSL/TLS Encryption: All data transfers are protected by 256-bit SSL encryption. A padlock icon in your browser confirms the connection is secure.
• Data Encryption: Sensitive data stored on our servers is protected by AES-256 encryption.
• Two-Factor Authentication (2FA): Option to enable 2FA for an added layer of security.
• Regular Security Audits: Regular audits conducted by independent third-party experts.
• Firewall & DDoS Protection: Advanced network security measures.
• Access Controls: Only authorized personnel are permitted to access the necessary data.

Please keep in mind that no method of transmission over the internet is 100% secure. We strongly recommend not sharing your password with anyone and avoiding logging in over public Wi-Fi.

7. Your Privacy Rights

As a Pikeluk member, you have several important rights regarding your own data. We respect those rights and make them straightforward to exercise.

• Access: The right to know what information is held in your account and to request a copy.
• Right to Rectification: The right to have inaccurate or incomplete information corrected.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: Request that your data no longer be used for specific purposes.
• Data Portability: The right to receive your data in a standard, portable format.
• Right to Object: The right to object to certain types of data processing.
• Opt Out of Promotional Communications: The right to opt out of marketing emails or messages at any time.

To exercise any of these rights, contact our support team. We typically respond to requests within 30 days.

8. Data Retention Period

Pikeluk retains your data only for as long as necessary — no longer. As a general rule, information is kept while your account remains active. After account closure, certain data may be retained for a specified period to meet legal obligations.

• Transaction Records: Up to 7 years due to legal obligations.
• Identity & Verification Documents: Up to 5 years after account closure.
• Gaming Log: Up to 3 years.
• Communication Records: Support tickets and chat history for up to 2 years.
• Marketing Preferences: Until you choose to leave.

9. Privacy of Minors

Pikeluk strictly does not serve anyone under 18. Age is verified at registration, and if a member is found to be underage, their account is immediately closed and any collected data is securely deleted.

If you become aware that a minor has created an account on Pikeluk, please notify our support team immediately. We will take prompt action.

10. Changes to This Policy

Pikeluk may update this Privacy Policy from time to time. Any changes will be published on this page with a revised date. For significant changes, you will be notified directly by email.

Continuing to use Pikeluk after any changes have been made will be taken as your acceptance of the updated policy. We recommend checking this page from time to time.