Gaming is for fun — play responsibly. Pikeluk gives you all the tools and support you need to play within safe limits.
Pikeluk's commitment: We believe gaming should be a source of entertainment — not a burden in life. That's why we go to every length to promote responsible play.
Online gaming has become a popular form of entertainment in Bangladesh today. From Live Casino to bingo, slots to sports — Pikeluk offers a wide variety of games to enjoy. But like any form of entertainment, gaming has its limits.
Responsible gaming isn't just about playing less. It means playing mindfully — knowing what you're doing, understanding the risks, and staying in control. Building a culture of responsible gaming on Pikeluk is one of our top priorities.
We believe a happy player is someone who sees gaming as a small, enjoyable part of life — not a solution to everything. Your family, health, work, and financial stability always matter more than gaming.
Pikeluk's responsible gaming policy is built on three core pillars — awareness, control, and support. Together, these pillars ensure that using our platform remains a safe and enjoyable experience.
In line with this policy, Pikeluk never encourages excessive gaming. Our promotions and bonus offers are designed so that no one is drawn in an unhealthy way.
Pikeluk provides several practical tools to help keep your gaming experience safe. They're easy to use, and you can activate or adjust them at any time.
You can set a limit on how much you deposit daily, weekly, or monthly. Lowering your limit takes effect immediately. Increasing it requires a waiting period so you have time to reconsider your decision.
You can set a limit on how long you play in a single session. Once the time is up, the system will automatically notify you and log you out if needed.
After playing for a set period, a message appears on screen showing how long you've been playing and your current balance. This helps bring you back to reality.
If you feel you need a break, you can set a cooling-off period from 24 hours to 6 weeks. During this time, your account remains open but gaming is temporarily suspended.
See the table below to learn what types of limits you can set on Pikeluk and how each one works.
| Types of limits | Details | Effective from |
|---|---|---|
| Daily deposit | Maximum daily deposit | Immediate (when lowering) |
| Weekly deposit | Maximum weekly deposit | Immediate (when lowering) |
| Monthly deposit | Maximum monthly deposit | Immediate (when lowering) |
| Session time | Maximum continuous play time | From the next session |
| Loss limit | Maximum loss in a given period | Immediate |
| Cooling-Off | Temporary gaming break | Immediate |
| Self-exclusion | Long-term account closure | Immediate (minimum 6 months) |
Requests to increase limits don't take effect for 72 hours. This delay is intentional — to give you time to reconsider.
Gaming addiction rarely happens overnight. Habits shift gradually, and we often don't notice the change ourselves. If you or someone close to you shows the signs below, it's time to take them seriously.
These signs are not a sign of weakness — they're signals that you could use a little help. And asking for help takes courage.
Ask yourself the questions below honestly. If you answer yes to more than three, consider taking a break and seeking help.
This assessment is not a medical diagnosis. However, it can help you become more aware of your own situation. If something feels off, reach out to our support team.
Self-exclusion is one of the most powerful tools for responsible gaming. If you feel you need a long break, you can request to close your account temporarily or permanently.
During self-exclusion, you cannot log in, deposit, or play any games. When the period ends, contact our support team to reactivate your account and complete a required waiting period.
Once self-exclusion takes effect, it cannot be cancelled before the period ends. This is intentionally designed to protect you.
Pikeluk strictly does not serve anyone under the age of 18. Age is verified at registration, and identity documents may be requested when needed. If a member is found to be underage, their account is closed immediately.
If you have children or teenagers at home, please follow these guidelines:
If you suspect a minor is using our platform, inform our support team immediately.
Problem gambling is a real issue, and professional help is available. Pikeluk can help connect you with support organizations. Reach out to our support team and we'll point you in the right direction.
Remember — seeking help is not weakness; it's the first step to regain control of your life. Pikeluk is always here for you.
Contact us for any questions or assistance related to responsible gaming: [email protected] — Our team is available 24/7.
We don't just talk — our platform has real tools and measures in place for responsible gaming.
Set your own deposit, loss, and session time limits. Your budget and your time — fully in your hands.
During extended sessions, automatic break messages remind you how long you've been playing and how much you've spent, keeping you aware.
When you feel a break is needed, close your account temporarily or permanently for 6 months or longer. We respect this decision.
Through strict age verification and parental control support, we ensure the safety of children and teenagers.
Our support team is always here when you need help. Specialized assistance for gaming concerns is also available.
View your full gaming history, deposit and withdrawal records at any time, and analyze your own patterns.
Set your gaming limits in just a few steps and stay safe.
Log in to your Pikeluk account and go to the profile menu.
Go to the "Responsible Gaming" section in your account settings.
Deposit, session time, or loss limits — choose what works for you.
Set limits for any period — daily, weekly, or monthly.
Once you confirm your limits, they take effect immediately and you'll receive email confirmation.
Answers to the most frequently asked questions about responsible gaming.